Returns and Warranty Policy

Short version:

We’re here to make your office furniture buying experience worthy of 5 Stars in every way. The process begins before the purchase and ends when you are enjoying your purchase. Your satisfaction is our top priority and we’re going to work with you to make sure each step of the “Dream it ~ Design it ~ Love it” process is worthy of your highest review. Below are the written conditions for returns and warranties to support your happiness through a Bella’s Office Furniture purchase.

Returns

Returned product will be eligible for in-store credit only. All sales are final. Returns are limited to orders or projects purchased within the last 5 business days. Returns are accepted under the following conditions:

  • Product has a mechanical defect that cannot be remedied or repaired by Bella’s
  • Product has cosmetic defect upon delivery (New and Like-New product only)
  • Incorrect or incomplete orders

Warranty

There are no implied or explicit warranties on any products sold by Bella’s Office Furniture other than those detailed in this document. New products (i.e. Bellawood and Bella Chairs) will be free from mechanical and cosmetic defects at the time of purchase. All locally delivered products will be inspected to ensure that products are free of cosmetic defects and warranted for 180 days to be free of mechanical defects.

Bellawood – NEW

Bellawood products are eligible for 180 days guarantee to be free from mechanical defects. Cosmetic defects will be evaluated at the time of delivery and will be presumed defect free at the time of delivery. In the event that shipping or install damage is discovered at the time of delivery or install completion the product will be eligible for a warranty return. Cosmetic defects discovered after delivery or completion of install will not be eligible for a warranty return.

Bella Chairs – NEW

Bella’s lineup of new office chairs are eligible for 180 days guarantee to be free from mechanical defects. Cosmetic defects will be evaluated at the time of delivery and will be presumed defect free at the time of delivery. In the event that shipping or install damage is discovered at the time of delivery or install completion the product will be eligible for a warranty return. Cosmetic defects discovered after delivery or completion of install will not be eligible for a warranty return.

Like-New & 4-Star

“Like-New” or remanufactured products are eligible for 180 days guarantee to be free from mechanical defects. Cosmetic defects will be evaluated at the time of delivery and will be presumed defect free at the time of delivery. In the event that shipping or install damage is discovered at the time of delivery or install completion the product will be eligible for a warranty return. Cosmetic defects discovered after delivery or completion of install will not be eligible for a warranty return.

Bella’s Guarantee – height-adjustable chairs

All of the height adjustable and ergonomic chairs sold at Bella’s include a no questions asked 7 year replacement warranty for the hydralic mechanism in your chair! We will repair in-house or send you the parts to repair the chair piston. 

3-Star and below

3-Star (as indicated online and in the design center) products are eligible for 60 days guarantee to be free from mechanical defects. It is presumed that all 3-star and lower grade furniture will have varying degrees of cosmetic defects. The grading definitions are available here(link to grading page). Products below 3-star grading will not be eligible for mechanical or cosmetic returns and are sold AS-IS.

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